FAQ

📦 Shipping & Delivery

Where do you ship from? We fulfill orders from our two main hubs: Hackensack, New Jersey and Los Angeles, California. This allows us to ensure faster delivery times across the United States.

Do you ship internationally? Yes! We ship to over 235 countries, including the United Arab Emirates, Austria, and Australia. International shipping starts at a flat rate of $10.00 for Economy, with expedited options like DHL Express available at checkout.

How long will it take to receive my order? * Domestic (USA): Typically 3–7 business days depending on the service selected.

  • International: Economy takes 6–18 business days. DHL Express is significantly faster and transit times are calculated at checkout.

Are duties and taxes included for international orders? For international shipments, duties and taxes may be applied by your local customs office. However, if you choose DHL Express at checkout, we support prepaid duties to help you avoid unexpected fees upon delivery.

🛍️ Orders & Returns

What is your return policy? We offer a 30-day return window. Items must be in their original condition (unworn, with tags, and in original packaging).

Is return shipping free? Yes! We provide Free Return Shipping for all eligible returns within the United States. There are no restocking fees.

How do I start a return? Simply email us at Support@MODEXAM.Shop with your order number, and we will send you a prepaid return shipping label and instructions.

🎒 Product Information

What kind of products do you sell? MODEXAM is a curated lifestyle brand. We specialize in high-quality bags (travel, professional, and everyday), essential electronics, and contemporary fashion pieces.

Are your electronics covered by a warranty? Yes, all electronics sold by MODEXAM come with a standard manufacturer’s warranty. If you experience any technical issues, please contact our support team immediately.

How do I know what size to order for fashion items? We provide specific size guides on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can contact us for personalized advice.

💳 Payments & Security

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.

Is my payment information secure? Absolutely. Our store is powered by Shopify, which is Level 1 PCI DSS compliant. Your payment data is encrypted and never stored on our servers.

📞 Contact Us

Still have questions? We’re here to help!

  • Email: Support@MODEXAM.Shop

  • Phone: +1 (201) 805-2221

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)